fuj9 Privacy Policy — Your Information Is Fully Secure

fuj9 ("we", "us") is a popular online casino and sports betting platform in Bangladesh. We take the privacy of our users ("you", "your") very seriously and are committed to protecting your personal information.

This Privacy Policy ("Policy") applies to the fuj9 website (https://fuj9.cam), mobile applications, and all related services. By using our platform, you are considered to have agreed to the terms of this Privacy Policy.

We encourage you to review the contents of this policy regularly. We will notify you of any changes on this page and, where necessary, by email to your registered address. If you have any questions about this policy, contact us at [email protected].

fuj9 collects only the information that is necessary for the proper operation of our services. We collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• National ID number or passport number (for identity verification)
• Valid email address and contact details
• Address and residential information

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction purposes only)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Records of transaction amounts and times

2.3 Technical and Usage Information

• IP address and device identification information
• Browser type and operating system information
• Logs of your activity on the platform (login times, game history)
• Information collected through cookies and similar tracking technologies
• Records of communications with customer support

We never collect or store your PIN, payment password, or full card number.

fuj9 uses your collected information for the following legitimate purposes:

3.1 Account Management and Identity Verification

We use information to verify your identity and maintain account security. This includes age verification, the KYC (Know Your Customer) process, and preventing unauthorized access.

3.2 Financial Transaction Processing

Financial information is used to correctly process deposit and withdrawal requests. We monitor transaction history to detect suspicious transactions and prevent fraud.

3.3 Customer Service Improvement

We analyze your usage patterns to further improve your experience and provide personalized service. Information is also used to enable our 24/7 Bengali customer support team to assist you more effectively.

3.4 Legal and Regulatory Compliance

We retain information to ensure compliance with applicable laws and regulations and to implement responsible gaming policies.

3.5 Technical Development and Security

Technical information is used to resolve technical issues on the platform, monitor system security, and prevent cyberattacks.

fuj9 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and operating the core functionality of the platform. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, or other settings.
• Analytical Cookies: Collect information to understand which parts of the platform are used most, which helps improve the service.

4.2 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some parts of the fuj9 platform to not work properly.

fuj9 does not sell, rent, or provide your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

The minimum information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. All these payment partners follow their own strict privacy policies.

5.2 Technology and Service Partners

Necessary information may be shared with trusted technology partners to operate the platform's technical services. We have legal agreements with these partners and they may use this information only for specified purposes.

5.3 Legal Obligations

Information may be provided to the relevant authorities in the case of a court order, government directive, or legal obligation. In such circumstances we will disclose only the minimum information required.

5.4 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred as part of the assets. In such a case we will notify you in advance.

fuj9 has implemented industry-standard technical and organizational measures to protect your personal information.

6.1 Technical Security

• SSL (Secure Sockets Layer) encryption — 256-bit encryption is used for all data transmissions.
• Server-side encryption — stored sensitive information is kept in an encrypted state.
• Unauthorized access is prevented by firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments are conducted.

6.2 Your Responsibilities for Account Security

You also need to take certain precautions to ensure the security of your account:

• Use a strong password and change it regularly.
• Do not share your login credentials with anyone.
• Always log out after use, especially on shared devices.
• If you notice any suspicious activity, report it immediately to [email protected].

6.3 In the Event of a Security Breach

If a data breach occurs that may pose a risk to your rights and freedoms, we will notify you as quickly as possible in accordance with legal requirements.

fuj9 retains your information only for as long as necessary. The specific retention periods are as follows:

7.1 Account Information

Information is retained for as long as your account is active and for as long as necessary to meet legal obligations after the account is closed. Generally this period may be up to five years after the account is closed.

7.2 Financial Transaction Information

Financial information is retained for the period required by applicable tax and anti-money laundering laws, even after the account is closed.

7.3 Logs and Technical Information

Technical logs are generally kept for a limited period for security purposes and are then automatically deleted.

7.4 Account Deletion Requests

To request account deletion, write to [email protected]. However, due to legal obligations, it may be necessary to retain certain information for a specified period.

You have the following rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we collect and process about you. Upon request, we will provide a summary of the information stored about you.

8.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. Update your information through account settings or by contacting [email protected] directly.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations or legitimate interests, it may be necessary to retain certain information for a specified period.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. Upon such a request we will stop marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights or to raise a complaint regarding your information, email [email protected]. We will process your request as quickly as possible.

fuj9 places the highest importance on responsible gaming. As part of this commitment, we use data from your gaming history to identify potentially problematic behavior and provide support where needed.

By analyzing your information, we can provide deposit limits, time limits, and a self-exclusion facility. This information is used solely for your protection and is not used for advertising or marketing.

To learn more about responsible gaming, visit our Responsible Gaming page.

fuj9 reserves the right to review and update this Privacy Policy from time to time. In the event of significant changes to the policy:

• The updated policy will be published on this page and the "Last Updated" date will change.
• Registered users will be notified of the changes by email.
• Continued use of the platform after an update constitutes agreement to the new policy.

Your rights will remain equally protected even after changes. If you have questions about changes to the policy, contact [email protected].

For any questions, concerns, or complaints regarding this Privacy Policy, contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali

We take all privacy-related complaints seriously and are committed to providing a resolution as quickly as possible.